Refund and Return policy

Last Updated: July 24, 2026

Welcome to Royal Beauty Hub.

Please read this Refund & Return Policy carefully before placing an order. By placing an order on our website, you acknowledge and agree to the terms outlined below.

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1. Parcel Inspection (Allowed to Open)

Royal Beauty Hub offers an “Allowed to Open Parcel” facility upon the customer’s request made at the time of placing or confirming the order.

Customers who wish to use this facility should inform us before their order is dispatched.

When this service is requested, customers are strongly encouraged to inspect the parcel in the presence of the courier representative before making payment.

The purpose of this inspection is solely to verify that the correct product(s) have been received in good condition.

Customers are not permitted to use, test, damage, or open sealed product packaging during the inspection process.

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2. No Return, Refund & Exchange Policy

Due to the hygienic nature of skincare, cosmetic, beauty, and personal care products, Royal Beauty Hub currently does not offer returns, refunds, or exchanges once an order has been accepted and delivered.

All sales are considered final after the customer has accepted the parcel.

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3. Damaged, Defective, or Incorrect Items

If you have requested the “Allowed to Open Parcel” service and, during inspection, you find that the product is damaged, defective, or different from what you ordered, you may refuse to accept the parcel in the presence of the courier representative.

Once the parcel has been accepted after inspection or through the standard delivery process, Royal Beauty Hub will generally not accept claims for damaged, missing, incorrect, returned, or exchanged products, except where required by applicable law or in the case of a verified packing error on our part.

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4. Order Cancellation

Customers may request to cancel their order before it has been dispatched.

Once an order has been processed and handed over to the courier partner for shipment, it can no longer be cancelled.

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5. Customer Responsibility

Customers are encouraged to carefully review product descriptions, ingredients, shades, sizes (where applicable), and other relevant information before placing an order.

If you wish to inspect your parcel before payment, you should request the “Allowed to Open Parcel” service at the time of placing or confirming your order.

Failure to request this service before dispatch means the order will be shipped through the standard delivery process.

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6. Policy Updates

Royal Beauty Hub reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

Customers are encouraged to review this policy periodically before placing an order.